Availability, reliability and qualification is the basis for a good service.
Education and regular training of our staff guarantees fast and careful support
by our service team.
We offer a world-wide full service for our autoclaves and freeze dryers which includes the following:
- Delivery, installation and training
- Maintenance and service
- Calibration with DKD-approved measuring instruments
- Validation according to the accepted guidelines
- Qualification DQ / IQ / OQ / PQ according to cGMP guidelines
- Customer-specific process development and optimization
- Sterilization and freeze drying for customers in our own application laboratory
Technical questions regarding operation and process technology are answered by our technical service hotline. If necessary we can send a service technician within 24 hours.
Ordered spare parts are packed and shipped immediately. Usually the required parts reach our customers the next day.
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